Return or exchange requests must be received within 7 days of you receiving the parcel. If 7 days have gone by since the delivery of your item, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. We will gladly make exchanges for most items, unless it is a commissioned order. Custom order sales are final, and may not be returned, or exchanged. Returns must be requested by messaging the page or by email within 7 days of reception. Refunds and exchanges are reviewed on a individual basis. Again, To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Flash Sale items are final, no refunds or exchange. Any items being returned for exchange or repair must be received by Handmade By Gnomes within 7 days of delivery to you. Returns or exchanges do not include reimbursement of original shipping and handling charges. All returns must come back to us insured. Handmade By Gnomes is not responsible for returns which are lost in transit, so for your protection, please make sure the item has some method of tracking. For any items damaged via shipping, you will need to file a claim with USPS. Items damaged by misuse of the purchased piece will be assessed for repair on a case by case basis and will be charged labor, cost of additional materials and shipping. If you are returning an item over $75, you will be required to use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. All of our pieces are handcrafted. We make every effort to ensure the colors on the website closely reflect the actual pieces. Due to the inherent nature of images on internet and variations in individual monitors, slight variations in coloring and shape will occur. The actual colors you see on your monitor may vary, and we cannot guarantee accuracy of your screen. We only ask that you keep these things in mind when ordering.
The information presented on this website is not a substitute for professional medical or psychological advice and care. The authors of this material do not dispense medical advice or prescribe the use of stones as a form of treatment for medical or psychological conditions. Readers should regularly consult a physician and seek professional medical advice about any physical, medical, psychological, or emotional matters that may require diagnosis or medical attention. The statements on this website have not been evaluated by the Food and Drug Administration. This information is not intended to be used to diagnose, treat, cure or prevent disease. The information discussed on this website regarding the metaphysical properties of stones is intuitively derived and has not been scientifically evaluated. Readers are advised to view this information as speculative in nature, and to evaluate it in light of their own experiences. The authors’ intent is only to offer information of a general nature to help readers in their spiritual quest for higher consciousness and well-being.